Frequently Asked Questions
- Frequently Asked Questions
Frequently Asked Questions
Filter by FAQ Category
Where are your manufacturing facilities located?
Locations of our manufacturing facilities can be found on Our Global Network Page.
Are there internship opportunities at Asahi Kasei Bioprocess?
Some of our subsidiaries may have internship opportunities open. Please contact us for more details.
Where do I find current job listings for Asahi Kasei Bioprocess?
For jobs in Japan, our listings can be found via Asahi Kasei Group Website as follows: http://www.asahi-kasei-jobs.com/ (In Japanese Language only; note that jobs specific to Bioprocess may not always be available)
For jobs in the USA, our listings can be found via Asahi Kasei America Website as follows: https://akamerica.wd5.myworkdayjobs.com/en-US/aka (note that jobs specific to Bioprocess may not always be available)
For other regions, please contact us to inquire about job opportunities.
I would like to request quality-related documentatation (such as extractables/leachables, bse/tse or animal-free statements).
Please feel free to contact us and our representatives will be happy to assist you further.
Where can I find Certificates of Analysis (COA) samples for your products?
Samples of our Certificates of Analysis can be found in Technical Documents Page by putting a check mark on "Safety Data Sheet" under Resource Type. Pleasenote that you need to log in with your ak-bio.com username and password to access the Technical Documents Page.
If you need a sample of COA with a specific product identification code, please contact us.
Where can I find Material Safety Data Sheets (SDS) for your products?
Safety Data Sheets can be found in Technical Documents Page by putting a check mark on "Safety Data Sheet" under Resource Type. Pleasenote that you need to log in with your ak-bio.com username and password to access the Technical Documents Page.
Are your products registered or documented with any regulatory authorities?
Drug Master Files for Planova™ 15N, 20N, 35N and 75N filters and Planova™ BioEX filters are on file with the US FDA. Please contact us for further information on our regulatory support services.
Can I use Planova™ filters for uses other than what it is designed for?
Planova™ filters are virus removal filters that are specifically designed for use in the development or manufacture of therapeutic medicinal products, in accordance with the associated usage instructions (i.e., Instructions for Use, Filtration Procedure and Standard Operation Procedure of Integrity Test). Uses other than the above purposes are outside of our scope of use, and we may not provide support services for such uses. Also, purchase of Planova™ for such uses shall be at purchaser's sole risk and liability.
What is the minimum quantity of your products available for purchase?
Our consumable products are available for purchase from one piece. Please feel free to contact us for
more information related to making purchase orders.
I would like to request a trial with your products.
Please feel free to contact us and our representative will be happy to assist you further.
What is the lead time when ordering your products?
If there is availability in local stock point, the minimum lead time is 5 (five) business days. Note that the
lead time may get up to 6 (six) weeks if there is no stock available. Kindly contact us to get the latest
and the most accurate information on lead time and ordering.
I would like to request samples of your products.
Please feel free to contact us with your request, quoting the Catalog Number of
the product(s) of interest. Catalog Numbers of each product can be found on its respective Ordering Information Section of each product page:
I need the information on the dimension of Planova™ filters.
Dimensions of each effective surface area size for Planova™ 15N, 20N, 35N, 75N and Planova™
BioEX filters can be found in the respective Product Specification Sheet which can be found in
Technical Documents Page, by putting a check mark on "Product Specification Sheet".
What are the sizes available for your products?
Information related to sizes can be found on Ordering Information Section of each product page, as follows:
- Planova™ BioEX filters
- Planova™ 15N, 20N and 35N filters
- Planova™ 75N pre-filters
- Asahi Integrity Test Solution Kit (gold particle test kit)
- BioOptimal™ MF-SL microfilters
How can I get a quotation of your products?
Please contact us citing the name(s) and size(s) or Catalog Number(s) of the product(s) of
interest, and we will get back to you with the necessary information.
I am using or planning to use your products. Can I request for an audit of your facilities?
Can I request a training on how to perform virus filtration?
I cannot find or download some of the Planova™ Workshop presentation files.
Not all presentation materials at Planova™ Workshops are available for downloads. Only those with the
authors' permissions are available for download on this website.
I would like to download presentation materials from the last Planova™ Workshop.
Please visit the Search Presentation on the Planova™ Workshop Page. Here, you can find
presentation materials from the last and previous Planova™ Workshops.
How do I register for the upcoming Planova™ Workshop?
Please visit the Workshops & Seminars Page for information about the
Workshop and the registration.
I would like to send feedbacks on this website.
We welcome your feedbacks! Please send us your comments or feedbacks here.
I forgot my password. How do I log in?
You can reset your password here. You will need to fill in your username/e-mail
address you used to register at ak-bio.com in the form provided. A URL to reset your
password will be sent to the specified e-mail.
What is the site requirements of this website?
This site has been validated to work with the following platforms.
PC Operating System:
- Windows 7 and newer versions
- Mac OS X and newer versions
Mobile Operating System:
- iOS 10, 11
- Android OS 5, 6, 7
- Windows Edge and Internet Explorer 11
- Current versions of Google Chrome, Firefox and Safari